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Privacy Policy

Welcome to the privacy notice of Crowd Vision LTD. Protecting your personal information is central to how we operate. This Policy explains, in clear terms, how we collect, use, and safeguard your personal data, and the rights you hold under the General Data Protection Regulation (GDPR) and Bulgarian law. It also explains the avenues open to you if you wish to raise a concern or file a complaint.

By choosing to use our website or services, you are agreeing to the practices described below.

Information We Collect

We may collect:

  • Contact details such as your name, email address, or telephone number.
  • Technical details such as IP address, browser type, device identifiers, and usage logs.
  • Information you provide directly through forms, messages, or enquiries.
  • Data related to service use, transactions, or interactions with us.

Legal Bases for Processing

We process personal data only where there is a lawful basis under GDPR, which may include:

  • Consent: where you have given us permission to process your data.
  • Contract: where processing is necessary to deliver a service or fulfil an agreement with you.
  • Legal obligation: where required to comply with applicable laws.
  • Legitimate interests: where processing is necessary for our business purposes, provided your rights and freedoms are not overridden.

Why We Use Personal Data

We may use your personal data to:

  • Deliver and manage services requested by you.
  • Respond to enquiries and provide customer support.
  • Maintain website security and improve user experience.
  • Comply with legal obligations.
  • Protect our legitimate interests, where consistent with your rights.

Voluntary or Mandatory Provision

In some situations, providing personal data is mandatory—for example, where it is required to fulfil a contract or meet a legal obligation. In other situations, providing data is voluntary. If you choose not to provide certain details, we may be unable to deliver parts of our services.

Storage and Security

We apply technical and organisational safeguards to prevent unauthorised access, misuse, or disclosure of personal data. Measures include encryption, restricted access, monitoring, and staff training.

Sharing and Transfers

We may share personal data with trusted service providers, professional advisers, or public authorities where legally required. If data is transferred outside the European Economic Area, appropriate safeguards such as standard contractual clauses are applied.

Retention

Personal data is retained only for as long as necessary for the purposes set out in this Policy or as required by law. When no longer needed, data is deleted or anonymised securely.

Automated Decision-Making and Profiling

We do not use your personal data for profiling or automated decision-making that could have legal or significant effects.

Your Rights

You have the right to:

  • Access the data we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request erasure of personal data.
  • Restrict or object to processing.
  • Request portability of your data.
  • Withdraw consent where consent is the legal basis.
  • Not be subject to automated decisions.

Dispute Resolution in Bulgaria

If you believe your personal data has been mishandled, we encourage you to contact us first. If you prefer to escalate, you may file a complaint with the Commission for Personal Data Protection (CPDP) in Bulgaria.

You can reach the CPDP through the following channels:

  • Mail or in person: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
  • Email: kzld@cpdp.bg (electronic complaints require a qualified electronic signature)
  • Fax: +359 2 915 3525
  • Secure platform: https://www.cpdp.bg

Deadlines

Complaints must be submitted within six months of learning about the infringement, and no later than two years after the event took place.

How Complaints Are Handled

The CPDP will review your complaint and generally reach a decision within three months. You will be notified of progress and the final outcome. If you disagree with the decision, you may appeal before the Bulgarian administrative courts.

Changes to This Policy

We may revise this Policy to reflect updates in law, technology, or our practices. Continued use of the site means acceptance of the latest version.

Contact Information

If you have any questions about this Policy or wish to exercise your data rights, please contact us:

Full Legal Name: Crowd Vision

Registration Number: 205945883

Address: Municipality, Sredets District, б Lege, Sofia

Phone: +380 (691) 22 535‬

Email: contact@crowdvisionltd.com